--- a/support-expectations.md	Wed Jul 08 14:33:28 2020 +0900
+++ b/support-expectations.md	Wed Jul 08 14:43:04 2020 +0900
@@ -4,94 +4,108 @@
 menu: false
 ---
 
-Octave is a capable free software system for numerical computing
-developed primarily by a community of volunteers.  As good as it
-is, there are certainly some flaws and a lot of room for
-improvement.  Most people who use Octave understand these things
-and know that if they work together with the community bugs will
-be fixed, features will be added, and Octave will improve over
-time.  Working with people who have this kind of attitude is fun
-and rewarding.
+Octave is a capable free software system for numerical computing developed
+primarily by a community of **volunteers**.
+As good as Octave is,
+there are certainly some flaws and a lot of room for improvement.
+Most people who use Octave understand these things
+and know that if they work together with the community bugs will be fixed,
+features will be added,
+and Octave will improve over time.
+Working with people who have this kind of attitude is fun and rewarding.
 
-Unfortunately, there are a few people who behave as though the
-community owes them support as well as a 100% Matlab compatible
-system, all at zero cost.  It shouldn't really be necessary, but
-we'll say it anyway: working with these people is no fun.  If you
-approach the Octave community this way, you are sure to be
-disappointed.  You should also not be surprised when your requests
-for help are ignored.
+Unfortunately,
+there are a few people who behave as though the community owes them support as
+well as a 100% Matlab compatible system,
+all at zero cost.
+**Working with these people is no fun.**
+If you approach the Octave community this way,
+you are sure to be disappointed.
+You should also not be surprised when your requests for help are ignored.
 
 
 # Development Group
 
-People sometimes think that Octave is developed by some large team
-of well-paid programmers.  Nothing could be further from the truth.
-Most of the initial development of Octave was done by one person
-over several years.  Since then, there have been at most a half-dozen
-or so volunteers working on Octave at any one time.
+People sometimes think that Octave is developed by some large team of well-paid
+programmers.
+Nothing could be further from the truth.
+Most of the initial development of Octave was done by one person over several
+years.
+Since then,
+there have been at most a half-dozen or so volunteers working on Octave
+at any one time.
 You can see who has done most of the work by looking through the
-[development history][1] (prior to February 2008 it is best to look
-in the old `ChangeLog` files).  Currently, none of the Octave developers
-are paid to work on Octave directly.
+[development history](https://hg.savannah.gnu.org/hgweb/octave)
+(prior to February 2008 it is best to look in the old `ChangeLog` files).
+Currently,
+none of the Octave developers are paid to work on Octave directly.
 
-If you would like to see Octave moving forward more quickly, then
-contribute to its development, either by working on the project
-yourself, or by donating funds.  With sufficient funding, we would
-be able to pay a few developers to work on Octave full time.
-
-[1]: https://hg.savannah.gnu.org/hgweb/octave
+If you would like to see Octave moving forward more quickly,
+then contribute to its development,
+either by working on the project yourself,
+or by [donating funds]({{ "donation.html | relative_url }}).
+With sufficient funding,
+the Octave project would be able to pay a few developers to work on it full
+time.
 
 
 # Help
 
-When asking for help on the mailing list or IRC channel,
-or reporting a bug, remember that the people helping you
-are Octave users just like you who are volunteering their time.
-They are not paid support staff.  Use meaningful subject lines.
-Try to ask clear questions.  Be precise about the problems you are having.
+When asking for help on Discourse or IRC channel,
+or reporting a bug,
+remember that the people helping you are Octave users just like you
+who are volunteering their time.
+They are not paid support staff.
+Use meaningful subject lines.
+Try to ask clear questions.
+Be precise about the problems you are having.
 
 
 # Bugs
 
-No software is perfect, and Octave is no exception.
+No software is perfect,
+and Octave is no exception.
 You can search the list of bug reports to see what problems have been reported.
-In looking at the list, you might also noticed the number of problems that
-have been *fixed*.
+In looking at the list,
+you might also noticed the number of problems that have been *fixed*.
 Nearly all of these problems have been fixed by volunteers.
-If you find a problem, you are encouraged to [report it][2].
-Your report can help to improve Octave, but you should not think of the bug
-tracker as your personal support line.
+If you find a problem,
+you are encouraged to [report it]({{ "bugs.html" | relative_url }}).
+Your report can help to improve Octave,
+but you should not think of the bug tracker as your personal support line.
 
-If you depend on Octave and absolutely must have prompt responses
-to problem reports, you should consider paying
-for [commercial support][3].
-
-[2]: {{ "bugs.html" | relative_url }}
-[3]: {{ "commercial-support.html" | relative_url }}
+If you depend on Octave and absolutely must have prompt responses to problem
+reports,
+you should consider paying for
+[commercial support]({{ "commercial-support.html" | relative_url }}).
 
 
 # Features
 
 When we say that Octave is "mostly compatible" with Matlab,
-we mean that the language that it accepts is similar enough that a
-substantial amount of code written for Matlab can also run in
-Octave without needing to be changed.  But Octave does not have
-all the features of Matlab, and it is unlikely that it ever will.
-Given that Matlab is developed in secret and Octave developers
-only find out about new Matlab features when new versions of
-Matlab are released, it is clearly impossible for Octave to have
-new Matlab features as soon as they are available in Matlab.
+we mean that the language that it accepts is similar enough that a substantial
+amount of code written for Matlab can also run in Octave without needing to be
+changed.
+But Octave does not have all the features of Matlab,
+and it is unlikely that it ever will.
+Given that Matlab is developed in secret and Octave developers only find out
+about new Matlab features when new versions of Matlab are released,
+it is clearly impossible for Octave to have new Matlab features as soon as they
+are available in Matlab.
 
-
-In most cases, Octave has the features that it does because
-someone decided to add them because they needed them.  If you have
-the programming skills perhaps you can add the features you need.
-If you not, then consider paying for someone to implement the
-feature for you.  Most people who provide [commercial support][3]
+In most cases,
+Octave has the features that it does because someone decided to add them
+because they needed them.
+If you have the programming skills perhaps you can add the features you need.
+If you not,
+then consider paying for someone to implement the feature for you.
+Most people who provide
+[commercial support]({{ "commercial-support.html" | relative_url }})
 services for Octave will also take on custom programming projects.
 
-Even if you don't have the expertise required to implement new
-features or can't pay for someone to do the work for you, you may
-submit feature requests to the bug tracker.  But you should
-understand that unless you are paying for someone to to add the
-feature, no one is obligated to do it for you.
+Even if you don't have the expertise required to implement new features or
+can't pay for someone to do the work for you,
+you may submit feature requests to the bug tracker.
+But you should understand that unless you are paying for someone to to add the
+feature,
+no one is obligated to do it for you.